Refund policy

We want you to be happy with what you wear. If the fit is not right, we will sort it out.

Order cancellation

You can cancel an order free of charge at any time before it is dispatched. Write to us at selinxofficial5@gmail.com or call +91 70233 77123 with your order number as soon as possible. Once an order has been dispatched it cannot be cancelled, but you may return it under the terms below.

Returns and size exchanges

You have 7 days from the date of delivery to request a return or a size exchange.

  • Size exchanges are free. We collect the original piece and deliver the replacement in a single pickup, subject to stock availability.
  • Returns for a refund are accepted within the same 7-day window.

Condition of returned items

To be eligible, the item must be unworn, unwashed and undamaged, with all original tags and packaging intact. We are unable to accept items that show signs of wear, washing, stains, perfume, deodorant marks or alteration.

How to raise a return or exchange

  1. Email selinxofficial5@gmail.com or call +91 70233 77123 within 7 days of delivery, quoting your order number and the reason.
  2. We will confirm your request and arrange a reverse pickup from your address where our courier partners service your pincode.
  3. If your pincode is not serviceable for reverse pickup, we will ask you to self-ship the item to our studio and will reimburse reasonable courier charges.

Refunds

Once your returned item reaches us and passes a quality check, we will process your refund within 2 business days. Refunds are issued to the original payment method and typically reflect in your account within 5 to 7 business days, depending on your bank or card issuer.

Shipping charges already paid are non-refundable, unless the return is due to our error.

Damaged, defective or incorrect items

If you receive an item that is damaged, defective or not what you ordered, contact us within 48 hours of delivery with photographs and your order number. We will arrange a free replacement or a full refund, including any shipping charges you paid. An unboxing video helps us resolve these cases faster.

Items we cannot accept

  • Items returned after the 7-day window.
  • Items that are worn, washed, altered or missing tags and original packaging.
  • Products bought through a third-party seller or marketplace rather than this website.

Questions

Email selinxofficial5@gmail.com or call +91 70233 77123, Monday to Saturday, 10am to 7pm IST.